For professionals
ViableMHR is a free, neutral directory of youth mental health programs in the Dallas–Fort Worth metro and surrounding North Texas. This page describes the workflows we support for discharge teams, behavioral health operations, local mental health authorities (LMHAs) and coalitions, school counselors, and program staff.
What we do not do: No paid rankings. No lead generation. No referral fees. No advertising on family search. No patient identifiers. Families never pay.
Discharge teams
Scattered program lists, outdated handouts, and uncertainty about what to say when the first call does not work out.
- Compare up to three programs and print a handoff packet that includes verification dates, intake phones, a family call script, a backup plan for when a program does not answer or has a waitlist, and 988 guidance.
- Filter to programs verified within the last 90 days; cards flag operational caveats (stale verification, unclear insurance, missing website) so staff know what to confirm.
- Navigator mode adds a Why this result appears explanation under each program—care level matched, age matched, location matched—no opaque ranking.
- Nothing about the workflow stores patient data: comparison lists live in your browser, the packet prints client-side.
Behavioral health operations
Hard to see directory health, coverage gaps, and data freshness at a glance.
- Every program shows a last verified date, with a 90-day refresh cycle and a stale badge after that window. The verification filter narrows results to programs reviewed recently.
- Operational friction flags surface—on the card and in handoff packets—without changing search order: insurance unclear, intake phone not labeled, website missing, age range narrow, location may be far from selected city, care level information incomplete.
- A manual regional gap snapshot (monthly internal, quarterly published) summarizes stale-data counts, missing-field trends, and thin-coverage city/care-level combinations. Counts and buckets only—never raw queries, never patient data.
- Report wrong details directly from a stale badge or program card. Submissions go to a moderator queue; no patient identifiers accepted.
LMHAs and regional coalitions
Regions need visibility into youth mental health coverage—but not paid placement, not a referral broker, not a database of patients.
- Resource boards organize starting points (post-discharge IOP, Medicaid-friendly options, SUD with co-occurring mental health, eating disorder resources, crisis and urgent support) so staff and families do not need to know search syntax.
- Public search order is editorial and free; we do not run a paid placement program for any audience.
- The regional gap snapshot is shareable in QI and coalition meetings; the methodology is published so peer organizations can replicate or critique it.
- External links inside resource boards are reviewed each quarter; they are not pay-for-placement.
School counselors
Caregivers often arrive with limited mental-health vocabulary; staff need a fast way to point at trustworthy starting points.
- Boards group programs by common scenarios so a counselor can hand a parent a focused link rather than a generic search page.
- The level-of-care guide explains outpatient, IOP, PHP/day program, residential, inpatient, and care navigation in plain language.
- The printable call script lists questions to ask programs and the warning signs that mean a family should call 988 instead.
- We are not an emergency service. The crisis banner and 988 prompts are on every page.
Program staff (listed providers)
Phone numbers change, programs move, hours shift; we want updates from the people who know first.
- Submit a new program or update an existing listing through the public form. Submissions are reviewed by a moderator before publication.
- Report an outdated listing directly—wrong phone, closed location, age range changed, care level changed, insurance updated.
- We do not charge programs to appear, to update, or to be removed. We do not offer paid placement on family search results or boards.
- You can request removal of a listing at any time.
Our operating principles
- Family search is free, identical to the professional view, and ranked the same way regardless of who is looking.
- Friction flags are operational caveats, never quality scores—they do not change search order.
- No patient identifiers (name, DOB, MRN, diagnosis, address) on any form or export.
- No accounts and no organization workspaces are offered today. Any future B2B workflow will go through a legal review documented on this page.
- Analytics are aggregate buckets only. We do not log search queries to a server.
Questions about a workflow? Email [email protected].